The Boss, Bruce Springsteen, said it best in his 1992 hit “Human Touch”: In a world without pity, do you think I'm asking too much? I just want something to hold on to, and a little of that human touch.
I think of this song whenever I need Customer Support. As I listen to endless recordings, fill out never-ending forms, and wade through useless user forums, my frustration levels go waaaay up. To the point I just want to ask:
Being an IT professional has its perks. One thing that some might agree on is that when you work in IT you’re just sitting. A lot. Doing nothing but being worried with your asset management in front of a computer. But even if your hands and eyes are busy coding or preparing a workflow, your ears are still clear. You can use them to expand professionally, have fun and learn new things while you work.
You’ve realized that an advanced search capacity is a must have tool to track your devices in multiple locations. Managing devices of different kinds in any institution is a challenge.
Hello 2017! Adiós 2016, a year that many wanted to leave behind. But now, a new period is starting, that will bring many opportunities, good moments in the office and also multiple challenges that you will have to be prepared for.
There are many benefits for an institution that applies a BYOD system. Reduced costs, better use of the device’s capabilities, quick use and a shorter implementation. But letting users bring their own devices makes an IT department lose its iron grip of the security and data gathering department, since they won’t have control over it anymore, opening the doors for security breaches and lack of behavioral reports.
If the Death Star's plans could be stolen by a bunch of young rebels, what about the strategic data of your educational institution? Is it safe enough?
Schools and universities are highly connected environments, every day there are hundreds, or even thousands, of students, academics and employees, walking around and using their laptops, tablets and smartphones, accessing institutional data every single minute.
“There is no patch for careless, greedy or stupid.”
This quote was recently said by Chuck Norris. No! Just kidding! It was the former FBI computer intrusion head Don Codling to Computer Weekly. He was talking about how companies of every size deals with computer security and internal threats and how -despite all the efforts that IT asset management do to avoid attacks, data breaches, and failures- businesses should always be prepared for the human factor.
Don't worry, I get it. Reading an actual physical book is so ten years ago. Today with the technology there could even be an app for VR where a mystical elf reads you the book while you rest on a stump. But there is something about them that really helps us understand the original vision of the authors, and there are great pieces for IT Management to learn from.
This is why we have compiled our list of the ten books an IT Manager should read, in no particular order, because rankings are for very organized people and popular YouTube channels.