At, PREY your security and privacy are our priority. We use a design based on data minimization and will only ask the most basic information for your account creation. We are transparent in the gathering and processing of your personal data. Consequently, we have decided to adhere the highest standard of privacy by complying with the European General Data Protection Regulation (GDPR) and making those rights available to all of our users so you can know that both your devices and your data are safe with us.
We will NEVER request information for other purposes than improving our service.
We will NEVER sell your personal information or data from your devices to a third party.
We will NEVER enable the functionalities of our software without your prior consent or request.
We will NEVER access your personal information or data from your devices without your prior consent and will do so solely for support purposes.
If you have any concerns about how we protect and process your data, please do not hesitate to contact us at privacy(at)preyhq.com.
We only request the minimum amount of data to create your account; however, it is important to highlight that the only way for us to identify you as a user is through the e-mail you used to register, which will be the official channel of communication between us. Under the General Data Protection Regulation (GDPR), the basis for us processing personal data is the provision of a service.
Once the software is installed on your device, we need your express consent to initiate the tracking functionalities. Also, you will have full remote control of the camera of the devices. A device marked as ‘missing’ sends technical identification data to our servers along with the geo-localization, images and files you decide to retrieve from it.
Currently, we have two mailing lists, one for updates from our Blog with security and technology news and another one of commercial information for clients. These lists are intended solely for our exclusive use and we do not disclose any information to third-parties.You can unsubscribe here.
You can use our Support Forum free of charge; all your questions and suggestions are welcome. To access this Forum, you need to sign-in with a User Name and e-mail for validation and contact purposes. You are responsible for the information you voluntarily decide to include in your profile, you keep full control over it and can delete it whenever you like. The only exception to this rule applies to the content of your posts, which remains for registration and coherence and is never deleted. However, if you want your user name to be removed from your posts, you can contact us at privacy(at)preyhq.com.
At Prey, we work with renowned international organizations to offer a better service and an enhanced user experience; thus, we must transfer some data to third-parties. Such transfers are specific and regulated as per the terms and conditions of each of such organizations that are obliged to provide the same level of security and protection we do, and report any issue to us.
We use the services of Hotjar, Google Analytics and Google Adwords to obtain anonymized information about surfing our website. No personally identifiable information is sent, except for your IP address. Also, they get localization information and data from your browser. The objective of this processing is to register visit and usability metrics. Cookies are used to obtain this information, which require your prior consent.
We use Kissmetrics to measure the interaction of our users with the application’s panel. We send your login data, including your e-mail, localization and search history. . Cookies are used to obtain this information, which require your prior consent and it is intended solely for our exclusive use.
We use Crashlytics and Bugsnag to obtain an anonymized record of the errors and bugs of our software. None of these reports contain personal data.
We use Facebook’s Pixel to obtain information about visits to our website and track our ads. . Cookies are used to obtain this information, which require your prior consent. Facebook fully complies with the GDPR.
We use Hubspot as a platform to administer the commercial information of our clients. We send to them the information you fill in the document download forms of our website or those you use to obtain commercial information. This information is intended solely for our exclusive use. In addition, we use Hubspot as a cookie, but it requires your express consent to send to us anonymous demographic data, hardware/software information, localization, interaction with the website and your IP address.
We use Helpscout as a customer service platform. We do not send more information other than that provided in the support tickets, which is intended only for our exclusive use.
We use Google Cloud Storage and Amazon Web Services to store data from our users and servers. Both companies are fully compliant with the GDPR and follow the strictest standards of security and scrutiny.
If you use the option to access our services through Facebook, Twitter or other social network or login service provided by third-parties, you are subject to their own data privacy and processing policies.
Under no circumstance, our file retrieval functionality constitutes a back-up or administration system in the Cloud. We do not check nor do we have access to the files you retrieve, and we will never check their content. If you use the retrieval functionality, files are hosted in Google Cloud Storage and we do not have access to that information. Your files will be available during fifteen (15) days from the retrieval request.
Prey Anti-Theft is a security application aimed at facilitating the search for and access to lost devices of our users. The purpose of Prey-Anti-Theft is not to register or track people down, and according to our terms and conditions, you agree not that.to. Likewise, you may only install Prey in devices you are legally authorized to do so.
In the case of our multi-user accounts, you should be aware that all administrators may enable your devices as lost. At any time, you can know who the administrators of your account are by checking your account’s information in the application’s panel. If you have any problems with this functionality contact us within your panel account to be removed.
At Prey, we respect your ownership over your personal data; therefore, you can exercise your right to access, modify and remove it easily from the Panel. If you wish to cancel the processing of your personal data, you only have to uncheck your devices as lost because Prey does not make passive tracking of your devices, unless you expressly require it. If you decide to remove the personal data associated with your Prey account, you can do so in the Panel. If you wish to request the removal of all your personal data, you can request a full data deletion by sending an email to privacy(at)preyhq.com. Such requests can only be made once every five (5) months.
You have the right to data portability so we send to you all the personal data you may have shared with us in a machine-readable format. You can exercise this right once every three (3) months; to do so click here.
If you decide to close an account, we delete all your data. Nevertheless, we keep a record of payment history, data deletion and portability requests as a backup for legal reasons. The lawfulness of these backups is based on the compliance of a legal obligation.
At Prey, we believe that words must translate into actions. Our desire to protect your data is at the core of our business. We are made up of a team of highly trained, multi-disciplinary and multi-national professionals, who are all contractually bound by non-disclosure agreements and confidentiality clauses to protect the information of our users. Access to our servers has state-of-the-art encryption and compartmentalization; none of our employees has access to the information of your account information or your passwords. The support service is limited to be used solely for such purposes and it requires due confirmation of the identity of our users.
Prey utilizes Android Device Administrator permission for its Remote Wipe and Lock features:
Granting permission allows you to activate our data protection tools remotely to counter data theft.
The Remote Wipe lets you execute a data wipe on a lost device, while our Lock feature blocks access to it with a lock screen and a custom password.
Our website, including the user panel of PREY ANTI-THEFT, uses third-party cookies to obtain anonymous usage statistics with the purpose of providing you with a better service. We do not do tracking outside our website nor do we install these cookies without your prior consent. The other cookies used on our website are essential to its operation and their objective is to facilitate its usability and configuration.
Following the California Online Privacy Protection Act (CalOPPA) and given that there is no existing standard governing the Do Not Track signals, we do not comply with these requests nor can we ensure third-party cookies in our website will.
Third-party cookies on our website and panel include Hotjar, Google Analytics, Google Adwords, Kissmetrics, Facebook’s Pixel and Hubspot. All of them require your express consent.
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